This course focuses on the skills needed to plan, design, and deploy customer engagement in Microsoft Dynamics 365. The course will walk you through minimum requirements and licensing details, deploying and working with Microsoft Dynamics 365 subscription and instances all over the world, best practices regarding Microsoft Dynamics 365 updates, details regarding new and exciting capabilities regarding Microsoft Dynamics 365 Apps and PowerApps, as well as all you need to know regarding the new and improved Dynamics 365 App for Outlook, and Mobile clients.
This course helps prepare you for exam MB2-715.
This course helps prepare you for assessment Microsoft Dynamics customer engagement Online Deployment.
What are the goals for this course?
Getting Started with Microsoft Dynamics 365
Manage Microsoft Dynamics 365 Subscriptions
Manage Microsoft Dynamics 365 Instances
Managing Microsoft Dynamics 365 Upgrades
Integration with other Microsoft Online Business Solutions
Managing Microsoft Dynamics 365 Apps
Microsoft Dynamics 365 integration with Microsoft Outlook
Configure and Manage Mobile Devices
Some basic experience using Windows applications
Knowledge of basic sales, marketing, and customer service roles in a business
Some knowledge of common Microsoft Dynamics CRM record types is preferred
Программа курса
Module 01: Getting Started with Microsoft Dynamics 365
Overview of Microsoft Dynamics 365
Accessing Microsoft Dynamics 365
Requirements
Planning a Deployment
Import Data
Module 02: Manage Microsoft Dynamics 365 Subscriptions
Signing-up for a Subscription
Managing Users
Microsoft Online Services Administration
Module 03: Manage Microsoft Dynamics 365 Instances
Overview of Instances
Administration Mode
Working with Tenants
Managing Storage
Managing Administrative Email Notifications
Module 04: Managing Microsoft Dynamics 365 Upgrades
Update Policy
Customer Driven Upgrade Process
Module 05: Integration with other Microsoft Online Business Solutions
Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft OneDrive
Microsoft OneNote
Microsoft Social Engagement
Yammer, Office 365 Groups
Module 06: Managing Microsoft Dynamics 365 Apps
Introduction to My Apps
App Management
Getting More Apps from AppSource
Overview of PowerApps
Module 07: Microsoft Dynamics 365 integration with Microsoft Outlook
Overview of Dynamics 365 for Outlook
Configure Dynamics 365 for Outlook
Synchronization Field Management
Dynamics 365 App for Outlook
Module 08: Configure and Manage Mobile Devices
Mobile Device Apps
Exploring Mobile Only Configuration
Облачный сервис Microsoft Dynamics 365 объединил в себе самые последние CRM- и ERP-решения компании для комплексного и более продуктивного управления бизнесом, включая контроль рабочего процесса, распределение ресурсов, формирование различных видов финансовой отчетности, а также повышение качества предоставляемых организацией услуг, анализ клиентской активности или планирование продаж.
Пользователи сервиса Microsoft Dynamics 365 могут использовать широкие возможности интегрированных аналитических инструментов Power BI и сервисов продвинутой аналитики из «облака» Microsoft Azure Cortana Intelligence Suite для оптимизации производства, получения детализированных рыночных прогнозов и создания актуальных, учитывающих множество экономических факторов, маркетинговых планов.
По окончании авторизованного курса Microsoft выдаётся международный сертификат Microsoft
